REFUND & RETURN POLICY

We want you and your pet to love every purchase. If something isn't right, we're here to help.

Returns

We accept returns within 30 days of delivery. Items must be unused, in original condition, and in their original packaging.

How to Start a Return

Email support@petloveria.com with your order number and reason for return. We'll respond within 1–2 business days with instructions. Please don't send items back before contacting us.

Refunds

Once your return is received and inspected, we'll email you about approval. Approved refunds are issued to your original payment method within 5–10 business days. Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Defective Items

If your item arrives damaged or defective, email us within 48 hours of delivery with photos. We'll send a replacement or full refund at no cost to you.

Non-Returnable Items

For hygiene reasons, certain items (e.g., used grooming tools, opened dental products) cannot be returned unless defective.

Cancellations

Orders can be cancelled within 12 hours of purchase for a full refund. After that, your order may already be in processing.

Questions?

Email support@petloveria.com.